We ship to about 20 countries around the world and are always hoping to add more. You can select your shipping location at the checkout page.

We'll need a little time to process your order at our warehouses. We send a shipping confirmation email at shipment with tracking details and carrier information.We want you to enjoy your On gear as quickly as possible, so we try to get you the goods quickly. Depending on your country and desired shipping speed, your package should be delivered in 7-15 business days. We provide estimated delivery dates at checkout.

To help you enjoy living the DFPET, we offer free standard shipping on all orders. The shipping fee may vary in some countries, and costs will be shown at checkout.

Please get in touch with our customer service team through the Contact Us form on our website, and they'll help you with your order.

We’re sorry you're still waiting for your order. No one likes waiting longer than they have to for new gear. You can get in touch with our team through the Contact Us form on our website, and they'll investigate the details of your order's whereabouts.

Interested in carrying DFPET products in your store? Reach out to our wholesale team by emailing help@dfpetco.com. They'll be happy to provide you with information on minimum order quantities.

Save on your DFPET order with a promo code! During checkout, look for the promo code entry field above your order total. Simply enter your code and watch the savings add up! Please note that discounts cannot be combined, and only one discount can be used per order.

We appreciate your business! Unfortunately, once an order is placed, we cannot add discount codes or gift cards. But don't worry, you can always use them on your next Changene purchase!

Need help with a product or order? Our friendly customer support team is here for you! Email us at help@dfpetco.com and we'll be happy to assist you.